Changing customer expectations, competition, market reforms and regulations require customer information and billing operations that are robust. Vsynergize helps utilities improve billing cycle time, reduce exceptions and improve accuracy. We also help achieve greater flexibility by providing customers with new self-service options and support the smooth roll out of smart metering and new products and services. Our areas of expertise include the following:
Energy companies face cost saving challenges even as they try to meet the changing demands of customers with innovative services, implementing smart metering solutions and ensuring
a smooth access. They also have to contend with varied regulatory requirements and environmental mandates in different countries. For some, particularly the state-owned utilities, budget constraints make new technology investments challenging. A shrinking
talent pool is also adding to the concerns in this sector.
VSynergize offers a range of Business Process Management (BPM) solutions to utility and energy companies to build robust and smarter processes and prune operational costs.
These end-to-end services and offerings propel companies towards high performance & competitiveness. Our analytics-driven engagements, end-to-end process solutions,
technology and client-centric consultative approach, combined with delivery excellence,
result in transformational outcomes for clients.
VSynergize’s BPO Utilities service helps you prepare for future challenges and to meet existing ones.
You can improve customer experience and satisfaction, while reducing cost of customer service.