This team does outbound calls and supports inbound calls for the customer who are eligible
for lifeline service based on the eligibility criteria (Government assistance program and low income).
We help new and old customers to complete their application form over the phone and
guide them the process in details even about types of documents which they need to submit and
their submission option (e.g. by camera phone, e-mail, fax & mail) and helping them if they have
any queries related to their existing account and notating the account in details as per the
conversation so it will be helpful to everyone if they review the account.
Online Chat Support
This team gives live support via online chat to customers to solve their queries or if they have any questions.
Our experienced team verifies the documents provided by customers as per the guidelines
given by the USA federal and state government for low income and assistance programs
in order to get eligible for Free Lifeline phone.
This team works on the emails received from the existing and new customers in order to give them
customer support via e-mail. The team provides their current status, documents type list if and
which needed, If customer requested a representative for a call back or if any
escalation team sets an appointment for follow up.