Debt Collection Services
Inbound/Outbound Collection Services offered to a
Top US based Collection Agency
About the Client
The client is one of the leading collection agencies based out in USA, and is a preferred vendor for
most major national franchise organizations. They are also recommended by and interfaced with
most major club management software companies in the industry. The client is founded on
CUSTOMER SERVICE DRIVEN COLLECTIONS, keeping the members happy and
goodwill in the community intact. They deliver the highest recovery rates in the industry.
There is no other agency in the industry with more experience in Health & Fitness collections.
Goal of the Client
To provide better account penetration and increase profitability on accounts Challenges:
High Attrition and Increasing Costs, also unable to service low balance accounts due to high US side costs.
1. Technical Integration: VSO interconnected to Client Dialer and Collection
System using VOIP and VPN Secure Network.
2. Trained and Deployed 25 Collectors for a one Month Pilot.
3. After Success of the Pilot, ramped it up to 90 Seats in a span of 6 months.
4. Worked after US business hours and weekends as well.
5. Call Transfer Solution to US collectors for Right Party Connects.
6. Used ACA training module for FDCPA compliance
Benefits to the Client
1. Strategic Advantage as US collectors could focus on higher balances.
2. Achieved Liquidation Ratios of above 6%, where as expected was around 5.5%.
3. No Hassles of Recruitment and Training.
4. Better Penetration of Accounts.
5. Increased Cash flows.
6. Improved Profitability Levels.
Use Client Dialer and Collection System, Compliance and
Improve Liquidation Ratio.
Solution Provided by VSO: