Outsource our Cloud Solutions and Services Tailored for Your Business
Google G-Suite is the best way of Working – Anytime, Anywhere on Any Device! It has a range of user friendly apps like Gmail, Google Drive, Google Hangouts, Google Calendar, and Google Docs and more that are designed to make your work life simpler. VSynergize being one of the partners of Google helps organizations reduce IT costs and and transform their business with G-suite.
It’s simple to setup, use and manage, allowing you to work in a much more smarter way. G-suite consists of all tools that are a must have to run any business effectively. It provides a hassle free storage module to save and store all relevant data.
More than 5 million organizations around the world use G Suite, including 60 percent of Fortune 500 companies. Linkedin, Facebook ,Twitter, India Forge, Whirlpool are a few brands associated with G-suite. If you are also ready to move your business on cloud, as partner of Google, ‘VSynergize’ will provide all the help required for the same. Designed for your workplace, starting at just Rs. 1500/user/annum.
- Business email addresses (firstname.lastname@example.org)
- Video and voice calls
- Integrated online calendars
- 30 GB of online storage for file syncing and sharing
- Online text documents, spreadsheets and slides
- Easy to create project sites
- Security and admin controls
- 24/7 phone and email support
- 99.9% guaranteed uptime with zero scheduled downtime for maintenance
- G Suite Sync for Microsoft Outlook
Store, sync, and share files with ease: You can now keep all your work in one secure place with online file storage. Access it from your laptop, tablet, or phone.
Get as much storage as you’ll need: 30GB of storage per user shared across Drive and Gmail means plenty of room for your data. If you still run out of space you can unlimited storage plan for $10 per user per month. Accounts that have fewer than 5 users get 1TB per user.
Sync files with your computer automatically: Sync all or some of your files to a designated folder on your computer. Any changes you make locally are automatically showcased in Drive, and vice versa.
View files without buying extra software: You can view over 40 popular file formats with Drive, including videos, images, Microsoft Office documents, spreadsheets, and PDFs.
Business email for your domain: You can now Build customer trust with professional email addresses. Create as many group mailing lists as your company needs, like email@example.com.
Email on mobile devices, even without a connection: You can get effective iOS and Android apps. You can read and draft messages when you don’t have Internet, and they’ll be sent when you’re back online.
Conversations that go beyond email with chat and video: Chat with a colleague, dial a customer’s phone number, and host or join a video meeting straight from your inbox with Hangouts.
Connect with coworkers and customers: You can easily connect with the people that make your business run via HD video, voice or text. You can save money and time on travel, but still get all the benefits of face-to-face contact.
HD video meetings with your entire team: Host Hangouts for up to 25 people within or outside of your organization. The screen automatically focuses on whoever is speaking and intelligent muting prevents background noise.
Easy to use from anywhere: Your entire team can join the same Hangout from their desktop, laptop, tablet, or phone with the same easy-to-use experience.
Built-in screen sharing: The built in screen sharing feature helps you review your latest slides or give a remote tutorial then send around useful links with built-in chat.
Smart scheduling for meetings: Schedule of events or meetings have never been so easy. You can quickly check your coworkers’ availability in a single view. You can share calendars so people see full event details or just if you are free.
Access it from any device : View and edit your schedule from your phone or tablet.
Easy migration from legacy systems: You can now easily migrate your business calendar from Exchange, Outlook, or iCal, or directly from .ics and .csv files.
Word processing for teams: You can now create and edit text documents right in your browser. Multiple people can work at the same time and every change is saved automatically.
Commenting, chat, and real-time editing: Work in a single document with teammates or people outside your company. See edits as others type, communicate through built-in chat, and ask questions by including comments.
Works with all popular file types: Import your documents to make them instantly editable, including Microsoft® Word and PDF files. Export your work in .docx, .pdf, .odt, .rtf, .txt, or .html format.
Unlimited revision history: Track changes made to your documents and you can easily undo.
Work across devices, with or without Internet access: You can create, edit, and share docs from your iPhone, iPad, or Android devices. You can also access it when you’re offline.
Easy-to-manage sharing controls: You decide who gets access to your documents and folders. You can grant individuals or groups the right to edit, view, or just add comments.
Do more with third party add-ons: Research topics, define words, and insert citations right in Docs. With integrated add-ons, you can extend Docs’ functionality with advanced formatting, mail merge, and more.
Advanced, fast, online spreadsheets: Create spreadsheets in your browser. Handle everything from simple task lists to data analysis with charts, filters, and pivot tables.
Works with all popular file types: Import and convert existing spreadsheets to make them instantly editable, including Microsoft Excel® files. Export Sheets in .xlsx, .csv, .html, .ods, .pdf, or .txt format.
Work from any device: Create, edit, and share spreadsheets from your phone or tablet, no matter where you happen to be. Work in Sheets even when you’re offline.
Commenting, chat, and real-time editing: Give individuals or groups permission to edit, view, or add comments to spreadsheets. Work simultaneously and even see changes as people type.
Easy to use forms integrated with spreadsheets: Create and embed a survey on your website or send around a questionnaire at work. The results of your form flow straight into Google Sheets for review and analysis.
Add-ons make Sheets even more powerful: Find tools created by third-party developers to add richer formatting, workflow rules, and more. You can even build your own custom add-ons for your domain.
Easy to create surveys and forms for everyone: Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.
Create a form as easily as creating a document: Select from multiple question types, drag-and-drop to reorder questions and customize values as easily as pasting a list.
Analyze responses with automatic summaries: Watch responses appear in real time. You can also access the raw data and analyze it with Google Sheets or other software.
Share forms with an email, a link, or a website: It’s easy to share forms to specific people or to a broad audience by embedding forms on your website or sharing via Google+, Facebook, or Twitter.
Create questions and analyze results together: Real-time collaboration helps you create your form faster and lets you analyze results together .
Created presentations together: Create and edit presentations in your browser. Multiple people can work at the same time so everyone always has the latest version.
Commenting, chat, and real-time editing: Work on a single presentation online with your whole team. You control who gets permission to edit, view, or just add comments.
Easy-to-design slides: Start from scratch by choosing a template. You can enhance your presentations with videos, images, drawings, and smooth transitions.
Works across PCs, Macs, mobiles, and tablets: View or even present your slides from your phone or tablet, so you always have the option to practice your presentation up until the last minute.
Unlimited revision history: Presentations get saved automatically online and versions are kept indefinitely without counting toward your Drive storage, so you can always track and undo revisions.
Project site creation: Create sites as simply as writing a doc through an intuitive editor without the help of an IT specialists or web developers.
Bring together the right content in one place: Develop team sites with important content from projects.
Gadgets make adding content fast: Enhance your site by embedding calendars, maps, videos, spreadsheets, presentations, and more. Making work easy and fast.
Sharing controls keep data safe: Manage which individuals and groups have permission to view or edit your site.
Manage G Suite for your organization: Easily add users, manage devices, and configure security and settings so your data stays safe.
Security and control: Centralized administration makes setup and management fast and easy. Add and remove users, set up groups, and add security options like 2-step verification and SSO.
24/7 support and reliability: Call or email Google support 24/7 and get queries resolved fast.
Advanced insights and reporting: Audit capabilities give you a record of changes so you can pinpoint exactly what you need.
Mobile Admin app for fast problem solving: The Google Admin app for Android or iOS lets administrators manage their account on the go and access everything.
Customer Service Software & Support Ticket System
Features of Zendesk
Our Zendesk survey starts with one of the best Zendesk highlight – its capacity to make, handle and track customer service tickets from an assortment of sources, including telephone, cell phones, the web, email and online networking. This enables your customers to contact your organization in the technique that is most advantageous for them. When support tickets are set up, your agents can get instant access and follow up.
Zendesk keeps a record of all correspondence for every individual ticket. It additionally enables specialists to join notes to any ticket. Including about Zendesk ticketing system, it enables operators to handle more than one client at a time in order to improve efficiency.
Self-Service Online Support
Many online customers prefer to use self-service support whenever possible. This is why the Zendesk Help Desk application is so important. It allows you to create an online Help Center that includes valuable information, such as answers to the most frequently answered questions, knowledge based information like user guides, community forums, search tools and related articles.
Zendesk also has a superior analytical tracking system that provides instant real-time data. Businesses can track individual customer support tickets or obtain more general analytical data. They can also track individual customer support agents or entire departments. This analytical data is extremely valuable in detecting poor agent performance and identifying top performers. Even more importantly, it can help companies track customer satisfaction rates and improve overall customer support and efficiency.
Integration with many platforms
In our overview, we can’t pass by another Zendesk great feature – its ability to integrate with numerous apps, such as Magento, Salesforce, Slack, and others. They cover everything from better data consolidation to automatic ticket reminders to new telephony and chat integrations. These technologies allow companies to customize their Help Desk to meet the specific needs of the business.This will create more efficient and valuable customers engagements that can boost both sales and productivity.
Basic Zendesk Features